FREQUENTLY ASKED QUESTIONS 

MY CASE HAS FINALLY ARRIVED BUT I'M UPSET IT DOESN'T FIT MY PHONE!

Please check your order if it matches the type of your phone. We currently offers phone cases compatible with the most common or international version of smartphones. It may not fit to the specific carrier version phones. Please check and compare your phone model and dimension appropriately before purchasing. All orders that was incorrectly made by customers are not eligible for a return or refund.

If you have been convinced that you have chosen the right model but the case you received doesn't match with your phone, please contact us

 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

It depends on the date of your orders. Our products are made-to-order. Orders made on business days will be processed in the same day, while orders made on the weekend will be processed in the next business day. All orders typically need up to three business days for printing and packaging before it get ready to be shipped. Delivery typically takes no longer than eight working days delivery after manifested (not from the date of your order). Please also note that delivery dates are not guaranteed and may include extra transit time because of unforeseen delays.

 

MY TRACKING CODE CAN'T BE TRACKED. WHY?

All tracking codes provided may not be tracked immediately. Please allows 1-3 days for tracking code to be live and trackable. Tracking codes can be tracked on USPS (for destinations in the US) orSingapore Post website (for destinations outside the US). If you find out that the tracking code cannot be tracked in more than a week, please contact us.

 

MY PACKAGE NEVER ARRIVED!

It could happen because of several reasons: the destination address is wrong, or the customers didn't answer phone calls from courier, or the courier cannot reach customer's address. All undelivered packages will be returned to us. We will contact all customers of undelivered packages to arrange a reshipment.

We recommend customers to fill out phone numbers on purchases. Phone numbers will be used for delivery purposes only. We promise we won't sell, trade, or using phone numbers for marketing purposes.